Frequently asked questions

The Financial Services Compensation Scheme (FSCS) doesn’t protect this type of investment because it’s not a ‘specified investment’ under the UK regulatory regime – in other words, this type of investment isn’t recognised as the sort of investment that the FSCS can protect. Learn more by using the FSCS investment protection checker here. [The Financial Ombudsman Service (FOS) will not be able to consider complaints related to this firm] or [Protection from the Financial Ombudsman Service (FOS) does not cover poor investment performance. If you have a complaint against an FCAregulated firm, FOS may be able to consider it.] Learn more about FOS protection here.

There is no guarantee that investments in cryptoassets can be easily sold at any given time. The ability to sell a cryptoasset depends on various factors, including the supply and demand in the market at that time. Operational failings such as technology outages, cyber-attacks and comingling of funds could cause unwanted delay and you may be unable to sell your cryptoassets at the time you want.

The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely unregulated. There is a risk of losing money or any cryptoassets you purchase due to risks such as cyber-attacks, financial crime and firm failure.

Putting all your money into a single type of investment is risky. Spreading your money across different investments makes you less dependent on any one to do well. A good rule of thumb is not to invest more than 10% of your money in high-risk investments – click here to learn more. If you are interested in learning more about how to protect yourself, visit the FCA’s website here. For further information about cryptoassets, visit the FCA’s website here.

Investments in cryptoassets can be complex, making it difficult to understand the risks associated with the investment. You should do your own research before investing. If something sounds too good to be true, it probably is.

At present, the main blockchains of Bitcoin, Litecoin, XRP, Ethereum and Solana* are supported for receiving and sending crypto funds. Please note that Layer 2 networks are not currently supported. Please refer to the app instructions when sending funds to your account.*Only available for receiving SOL at the moment.

The Crypto Life Platform is provided by Frozen Time Unipessoal LDA, registered by Banco de Portugal to provide Crypto Asset Services, supported by it’s partner baanx.com Ltd who are authorised and regulated by the Financial Conduct Authority to provide Crypto Asset Services.Powered by Ledger stands next to its name because the card is fully integrated with Ledger’s ecosystem. You can create a Crypto Life account in Ledger Live and move assets seamlessly and securely between your Ledger wallet and the card.

No. You need to fund your Crypto Life Card before you start spending. You can fund the card with the crypto you have in your Ledger Live wallet. Crypto-to-fiat conversion will take place at the time of purchase.

You have total ownership over your assets as long as their private keys are safely stored in your Ledger wallet. Once you transfer funds from your wallet to the card, they are no longer under self-custody.

Our Support Team is ready to help via the in-app messaging. This is the fastest and most efficient way. Alternatively, you can email us at support@cl-cards.com

You don’t need a Ledger wallet to get or use the Crypto Life Card. However, if you want to enhance the security of your Crypto Life Card user experience, we highly recommend using your Crypto Life Card with your Ledger wallet. By combining your Ledger wallet with the Ledger Live app, you can seamlessly and securely move your assets between your Ledger wallet and the Crypto Life Card, taking advantage of Ledger’s unique digital security ecosystem.

Yes. You can use Cryptodraft or Stableloan and open a line of credit to spend on your card without needing to seel your Crypto.

When you spend with your Crypto Life Card, you can earn rewards according to our loyalty program.To enable the loyalty program, you first need to select the crypto you want to receive cashback in — currently available in BTC, USDT, and BXX. The reward amount will be calculated based on all the completed transactions you’ve made with your card, excluding transactions funded by Cryptodraft.You can receive your cashback rewards to your chosen wallet at any time in the app – simply navigate to the “Loyalty program” page from the “Card” tab and click “Claim Rewards” to receive a 1% reward on the total amount of card transactions (in BTC or USDT) or a 2% reward if you choose BXX.

Join the waitlist and as soon as your country is supported, we will let you know so you can get your account set up.

You must be a resident in the country you select, and have an address within that country in order to receive your card.

As your total balance is tied to the cryptocurrency you hold, this will either increase or decrease depending on market value.

Our support team is available 24/7 via e-mail and messaging.

Currently, support is available in English.

Veriff helps us confirm your identity and that you are who you say you are. This keeps us and yourself safe.

This is absolutely fine, as long as you have a registered address within your country of residence.

In order to keep us and yourself safe, we need to confirm that the information you have provided us is correct. Certain functionality will be restricted until we have verified your details, but don’t worry – we’ll be as quick as we can!

Unfortunately, to be eligible to create an account, you must be 18 years or older.

Please ensure that you have entered the correct phone number. If you still haven’t received a confirmation text after resending, please contact support@cl-cards.com.

If you would like to close your account, please contact our support team at support@cl-cards.com.

If you need to change your phone number, please contact our support team at support@cl-cards.com.

If you need to change your physical address, please contact our support team at support@cl-cards.com.

If you need to change your email address, please contact our support team at support@cl-cards.com.

Please ensure you have entered the correct phone number. If the problem persists, please try scanning the QR code. Alternatively, you can contact us at support@cl-cards.com.

Please make sure to check your spam/junk folder. If the email does not appear after attempting to resend, please contact support@cl-cards.com.

Please follow the instructions given to you on the screen. If you are still having issues, please contact support@cl-cards.com.

If you are having trouble logging in and need to reset your password, this can be done by clicking the “Having trouble logging in?” link on the login page of the platform. A password reset email will then be sent to the registered e-mail address.

You can contact our support team at support@cl-cards.com or via messaging, which is available in the top right corner of the screen after logging in "Help Center".

You can deposit crypto on your Crypto Life card account by going to the Accounts tab, selecting the desired cryptocurrency and click Add Funds. Choose Continue with Ledger Hardware Wallet or Receive from External Address. This will display the details you need to transfer crypto to your account.

Due to the nature of the card balance, we do not support balance inquiries at ATMs or elsewhere.Whilst we do support recurring payment authorisations, we do not provide the bank account functionality which would allow you to set up a Standing Order. Pre-authorisation transactions, such as those usually required at gas stations, may also be unsupported.

Due to the nature of the card, all balance inquiries at ATMs will show a balance of 0. The true balance associated with your card can be viewed on the Card tab of the app for all linked accounts.

The card may be blocked if you have reported it as lost or stolen.
The card may also be blocked for security purposes if we detect suspicious activity associated with your card.If you find that your card has been blocked without your knowledge or is not working, please contact us via messaging for further assistance.

Please allow two weeks for delivery and double check that you have ordered your card to the correct address. If you are sure that there has been a delay or If you are unable to receive the card at the specified address, please contact us via messaging.

You can link a maximum of 5 cryptocurrency wallets to your payment card at any one time. Please note that FIAT wallets cannot be linked to the card as spending is only possible in Crypto.

Your digital card can be used to make online purchases wherever the merchant supports digital cards.You can also add your card to Google Pay or Apple Pay and use it to pay in-store wherever contactless payments are accepted.

See table of contents for: User restrictions table (Terms and Conditions found in “Manage Card” tab).

Before ordering your Crypto Life card, we require all users to pass KYC / Account Verification. You will then need to ensure that your account is funded. You must also be a resident of one of our supported countries to order a card.To order a physical card, you may be required to pay a delivery fee.Please see the Card User Terms and Conditions on our website for more details.

If you’ve lost your card, or if your card has been damaged or stolen, go to the Card Management section of the app and select Report Card Issue.From there you’ll be able to report the issue with your card and order a replacement (fees may apply).If you need to reissue a virtual-only card, please contact us.

If you’ve forgotten your PIN, please please go to the Card Management section of the app and select View PIN. You will need to enter your account password before you can view it.

The available balance figure shown for your Crypto Life card is an estimate. We dynamically generate this figure by calculating the total fiat value of your linked cryptocurrency wallets. We calculate the sum of your assets against live market rates and then apply our liquidation fee percentage.

Virtual-only cards are instantly activated and ready to use.If you’ve ordered a physical card, it will remain in activation status until 19:00 UTC. After this time, you will be able to start using it with Apple Pay or Google Pay. To view your new card details, please log in to your account > Card tab > Tap on the last 4 digits > Enter your password, and your full card details will be displayed.

You can view your card PIN from within the app. To do this, please go to the Card Management section of the app and select View PIN. You will need to enter your account password before you can view it.

If you have a virtual-only card, you can change your PIN using the Set PIN option in the Card Management section of the app. You will need to enter your account password to apply the changes.Please avoid using a PIN that is easy to guess (for example, your date of birth or repeated numbers). Please note that if you are using your card with Apple Pay or Google Wallet, these changes will impact your Virtual Card immediately.If you own a physical card, you need to insert it into an ATM and follow the PIN reset instructions on the ATM. This will ensure your PIN is reset for all contactless and chip transactions.

In order to handle the risk of a user’s deposited collateral being exceeded by the Stableloan principal, we may liquidate part or all of your collateral if your LTV% significantly exceeds the agreed LTV% of your Stableloan term.If we believe your Stableloan is at risk of this, our user operations team will contact you to add further collateral value to reduce the LTV%.

You can select from USDC, USDT or EURT.You can spend these funds on the Crypto Life card, withdraw to your self-custodied wallet or exchange for other cryptocurrencies.

LTV refers to “loan-to-value”, which is a term that refers to the ratio of a loan compared to the value of an asset provided as collateral.The “loan” being the principal amount (which the borrower receives). The “value” being the value of the collateral asset (which the lender receives).

Must of the supported countries can opt for a Stableloans. If you country is not yet supported, join the waitlist and as soon as your country is supported, we will let you know so you can get your account set up.

Currently, you can deposit your Bitcoin (BTC) and Ethereum (ETH) as collateral to borrow against.We will be expanding the list of options over the coming months and will communicate any updates on this to our users.

When taking out a Stableloan, you may select from the following terms:6 months, 12 months, 18 months and 24 months.However, you can settle it at any time to receive your collateral back to your wallet. You must pay the full principal amount and all interest charges

We make borrowing against your crypto easy. Simply select the terms of the Stableloan you want with our calculator (e.g. the amount, term length and interest rate) and we will tell you how much crypto you need to deposit with us to access it.
We hold your crypto as security (or “collateral”) against the Stableloan and you will receive your full amount of deposited crypto back to your wallet as soon as you have settled the Stableloan and any outstanding interest payments.

When you take out a Stableloan, we inform you that your principal stablecoin wallet will be automatically debited for the monthly loan interest payment on the corresponding day each month.If your wallet does not have sufficient balance to meet an interest payment, you can make the interest payment later or through the “Stableloans” section of the app.Any Stableloans with late or missing interest payments will be highlighted. If you miss multiple monthly interest payments, our user operations team will be in contact with you about payment schedules and penalties.

You will be able to add collateral value to your Stableloan within the app. If your LTV% has moved from agreed levels by >3%, this will be highlighted within the “Stableloans” section of the app.If you have sufficient crypto in your wallet to make this top up, then it is a simple one click process. If you have funds in other wallets which you wish to exchange for further collateral, we also support an easy user journey for that.Alternatively, if you have no funds in your wallet, you can send crypto to your network address. However, please remember that once this is received, you will need to return to the “Stableloans” section to add further collateral.

Yes. You can settle your Stableloan early and withdraw your collateral if you have paid back the full principal and any separate interest that is owed.

Yes. There is no limit to how many active Stableloans you can have at one time.The handling of one active Stableloan will never affect or have any direct consequences for different active Stableloans which you may have with us.

2.5 BTC or 32 ETH at any one time.

Cryptodraft offers you the option to spend up to 60% of your collateral value as credit spent on your card.

Monthly-percentage-rate is the nominal interest rate that will accrue on the principal draft amount each month.

BTC or ETH.

The first 10% you spend is interest-free, while the remaining 50% is subject to a 1% monthly percentage rate (MPR).

Select “Settle” and then “Pay Now”. This allows you to repay your full Cryptodraft principal amount and any due interest. You can make this repayment from any of your available wallets.

Select “Settle” and then “Pay Partial”. This allows you to repay any amount you wish, with no minimum. You may wish to reduce the LTV% of an active Cryptodraft or make some of your collateral available for withdrawal.You can withdraw collateral from your active Cryptodraft at any time you want. However, you will not be able to withdraw a collateral amount which increases your LTV to over 60% as a result of this withdrawal.

You can find your account limit within the Profile page of your Crypto Life account, but this doesn’t mean that you are able to withdraw that amount.All transactions are reviewed using our cutting-edge technology and highly talented transactions team. You may be required to provide us with certain documentation for transactions above 10,000 GBP/EUR. We also retain the right to hold funds if you do not comply with any requests we make.

The fee is 3.49% of the total amount you request to withdraw.

Firstly, you must contact our Support Team immediately either via email, support@cl-cards.com, or with our in-app messaging service to explain your situation. It is your responsibility to ensure that your information is correct and Baanx cannot be responsible for any incorrect information supplied to us by you.

A pending transaction is a transaction that is currently in process and being executed. Your transaction will show as completed once this has been processed on our side.

Yes. You are able to withdraw a minimum of £100 or €100 per withdrawal.

Transaction processing time can take up to 24 hours. Please note that this might take longer based on your bank’s processing system. If 5 working days have passed, and you’re still waiting for your transfer to process, please reach out to our Support Team at support@cl-cards.com.

If you have never made a fiat deposit into the platform before using your bank account, you may be asked to verify the account is yours before we can process any withdrawal. This is to allow us to validate your details and ensure you are the owner of the account receiving the funds. You will be asked to complete a bank transfer into your Crypto Life account of £1/€1 through the platform, including your unique identifier as part of the reference when transferring funds. This £1/€1 will be returned back to your account once verification has been completed, along with your withdrawal amount.

No. You must only send funds to your own bank account held in your own name.

No. You must only send funds to your own bank account held in your own name. If you do try to send funds to an account that is not in your name, this may result in your account going into a review state.

As our tagline states, some stake it – others BXX it! By staking BXX, you are given extra rewards and benefits on the platform, including increased LTV on interest-free percentages and also increased LTV for borrowing percentages on the Stableloan product. Staking BXX is also a way to earn up to 25% APR as a passive income paid in BXX. Staking terms start from 3 months up to 12 months.

No. If you wish to continue staking, you will need to re-stake your earned APR rewards and your initial stake amount.

There are only two main reasons why you are unable to stake. It may be that you do not have enough tokens to meet the minimum stake requirement, which is 100 BXX tokens. The other reason is that the token you are looking to stake is not supported on the platform. If you are having any further trouble, please contact support@cl-cards.com or use the in-app messaging service in the Crypto Life platform.

BXX the native Baanx token.

Staking rewards are paid straight to the principal BXX balance. You can review your staking reward history in the transaction history of your BXX wallet/account

Staking rewards will be distributed within 10 days of the following month after the staking deal ends. No action is required on the part of the user.

The staking reward and terms are as follows: 3-month term gives you = 5% APR6-month term gives you = 7% APR9-month term gives you = 9% APR12-month term gives you = 25% APR

Staking is a way of earning a passive income through holding certain cryptocurrencies. You lock your assets for a set amount of time, and you will earn rewards in return when the locking period has finished.Staking on the Crypto Life Card powered by Ledger platform is currently only available for the BXX token – the native asset of the Baanx ecosystem. Staking BXX on the CL platform is a way to unlock additional benefits with the Cryptodraft and Stableloan product, while earning a passive income.

Staking BXX on the Crypto Life Card platform does come with risks, which includes not being able to unlock your assets whilst they are in the staking contract. Therefore, you will need to be prepared to not be able to unlock your assets or access your reward until the staking period is completed.

Staking BXX gives you additional benefits and increased LTV levels for interest-free spending on our Stableloan and Cryptodraft products. We operate a tiered model for this benefit as followed:

For a full list of our fees, please refer to the “Platform Fees” document.

Ledger’s involvement is simple. They provide their community the ability to create an account within the Crypto Life platform and utilise its technology by linking their Ledger hardware wallet through Ledger Live.In other words, Ledger Live is your Web3 app store, where you’ll find innovative apps like Crypto Life and more!

No. The Crypto Life Platform is provided by Frozen Time Unipessoal LDA, registered by Banco de Portugal to provide Crypto Asset Services, supported by it’s partner baanx.com Ltd who are authorised and regulated by the Financial Conduct Authority to provide Crypto Asset Services. However, it is called the “CL card powered by Ledger” as it is integrated with Ledger’s ecosystem and security principles, allowing Ledger users to use the Crypto Life platform and its features.

Yes. You can view the last 10 transactions made via Apple Pay on that device within the Wallet App.

No. Merchants will not be able to see your physical card number when making transactions.

To locate your Device Account Number, simply:Open Apple Pay WalletSelect your connected cardTap the 3 dots symbol and scroll down to Device Account Number

The following devices can be used with Apple Pay: iPhoneiPadApple WatchMacFor the full list of compatible devices, click here.

You can use Apple Pay wherever contactless payments are accepted, or you see the contactless symbolApple Pay is secure, easy to use, and lets you make purchases in-store, within selected apps, and on the web.

If you have the Find My iPhone app, you can use it remotely to lock the device and disable Apple Pay. Alternatively, you can log into iCloud.com to suspend or remove your Crypto Life Card from Apple Pay remotely.You can also contact us at support@cl-cards.com to request your card be disabled.

Apple Pay is a mobile payment service that allows you to make quick payments through your Apple devices, without the need for a physical card. You can use Apple Pay on any supported Apple device to make faster and more convenient payments in-store, within selected apps, and on the web.

iPhoneOpen Apple Pay WalletSelect the CL Card and then tap … to see card detailsScroll down and select Remove Card Apple WatchOpen the Apple Watch App on your iPhoneGo to the My Watch tabTap Wallet & Apple Pay and then Default CardTap the card and then tap Remove Card iPadGo to SettingsTap Wallet & Apple Pay and then Remove CardSelect CL Card to be removed from Apple Pay MacGo to System PreferencesSelect Wallet & Apple PaySelect CL Card to be removedClick the minus (-) sign to remove the card

Yes, Apple Pay is completely secure. Your unique Device Account Number is securely stored on a chip in the device, meaning payments can be made without any card information being shared with the merchant. Other features that keep your payments safe and secure include:iPhone & iPad – Payments can only be authorised via Touch ID or Face ID (if enabled) or your device passcode.

Apple Watch – Payments can only be authorised if the device passcode has been entered, you’re wearing your Apple Watch and the device has not been lost. Additionally, its Wrist Detect deactivates its NFC feature and Apple Pay if removed. To reactivate this, the device passcode has to be entered again.

No. Unlike contactless card payments that limit you to a £100 spend, there is no limit for Apple Pay. This means you can pay for your weekly shopping, or fill your car up with fuel – all with your iPhone or Apple Watch.

Apple Pay is very secure to use. You are protected through your device’s security settings (e.g. Face ID, Touch ID, or device passcode) on every transaction.

To set up Apple Pay, you will need the following:A supported Apple device and supported cardThe latest version of iOS, watchOS, or macOSAn Apple ID signed in to iCloudFor more information on setting up Apple Pay, please visit Apple’s support page.

There are three ways to pay via Apple Pay in-store with your iPhone.Face IDDouble-click the side buttonLook at your screenHold the iPhone near the readerTouch IDHold your iPhone near the readerPlace your finger on the Touch IDDevice PasscodeHold your iPhone near the readerEnter your device passcode

To pay in selected apps or on the web, simply select Apple Pay at the checkout and complete the payment.You can use Face ID by looking at your screen, Touch ID by placing your finger on Touch ID, or enter your device passcode. For Apple Watch, simply double-click on the side button.Once you enter billing, shipping, and contact information, Apple Pay will store this information so you won’t need to enter it again.

To pay in-store with your Apple Watch, simply:Double-click the side buttonHold the display up to the reader to authorise paymentPlease note: The Apple Watch NFC feature must be activated before you can use Apple Pay. When you strap your Apple Watch to your wrist, you will be prompted to enter the device passcode, which will then enable Apple Pay. If your Apple Watch is removed from your wrist, Apple Pay and the NFC feature will deactivate.

To pay on the web with your Mac, simply select Apple Pay at the checkout and complete the payment with either your iPhone or Apple Watch. If your Mac model has Touch ID, you can use this.

iPhoneOpen Apple Pay Wallet and tap +Tap Debit or Credit Card to add a new cardTap ContinueFollow the steps on the screen to add a new cardApple WatchOpen the Apple Watch App on your iPhoneIn the My Watch App, tap Wallet & Apple PayTap Add CardTap Debit or Credit Card to add a new cardTap ContinueFollow the steps on the screen to add a new cardiPadOpen Wallet settingsGo to Settings > Wallet & Apple PayTap Add CardFollow the steps on the screen to add a new card MacOpen Wallet settingsGo to System Preferences > Wallet & Apple PayTap Add CardFollow the steps on the screen to add a new card

No. Apple Pay is free to use.

No. Your card details are not stored on your Apple device or in the Cloud. When you add your Crypto Life Card to Apple Pay, the card number is replaced by a Device Account Number.

No. You do not need an internet connection to pay with Apple Pay in-store.

Yes. Your Crypto Life Card can be added to Apple Pay on multiple devices. Your card will need to be added to each device separately.